Storytel Singapore

Send or accept an invite to a family plan

If you are more than one person in the household that would like to listen or read to Storytel from your own device, at the same time, our subscription plan Storytel Family would be the most suitable for you.

You each log in to your own account, with your own unique email address, and will have your own private bookshelf. However, the subscription is administered and paid for by one person.

You can only follow the steps further down in the article after you have started a Family subscription. 

Don't have a subscription with us but would like to start one? Go here to read more about how to get started. 

Do you have a subscription with us but would like to change to a Family subscription? Go here to read about how you can change your subscription.

      • Send an invite

      • You can invite family members to join your Family subscription from our website. To send an invite, please follow the steps below:
        <ol type = "1">
        <li><a href="https://account.storytel.com/sg/en/account/subscription">Click here to log into our website.</a>
        <li>Click on <b>Subscription</b> in the menu to the left. Click again on <b>Manage</b>.
        <li>Enter the email address of the person you want to send an invite to and click on <b>Send invite</b>.
        <li>The recipient will receive an email with a link to follow to redeem the invite.
        <br><br>
        If you send an invite to a family member that already has a subscription with Storytel, their subscription will be cancelled when they accept the invite to join your Family subscription. The person you invite need to use their existing login credentials when they join your Family subscription.

      • Accept invitation

      • If the invitation has been sent correctly by the administrator of the Family subscription, you will receive an invitation through email.
        <ol type = "1">
        <li>Open the invite and click on <b>Join Storytel Family</b>.
        <li>Choose <b>Create account</b>, if you don't already have a Storytel account since before. If you have a Storytel account already, please instead choose to <b>Log in</b> (regardless if you currently have a subscription on your account or not).
        <li>Click on <b>Accept invite</b> to join the Family subscription.

      • It's not possible to accept the invite

      • Please make sure that you're not logged into the wrong Storytel account on our website. If you are, please log out and try again.
        <br><br>
        If you already have a subscription with us it's only possible to immediately join the Family subscription if your subscription was started from our website (not through a partner or from the app).
        <br><br>
        If your subscription wasn't started from the website, you need to first cancel your current subscription and wait until your entire subscription period has ended before you can join the Family subscription.<a href="https://account.storytel.com/sg/en/account/subscription">How to cancel your subscription.</a>
        <br><br>
        Please note that all members must be in the same country to share a family subscription. If it is not possible to accept the invitation, this may be an underlying reason.

      • It's not possible to listen at the same time

      • If you're not able to listen at the same time someone might not have accepted the invite, or you might be logged into the same account in the app.
        <br><br>
        <a href="https://account.storytel.com/sg/en/account/subscription">Click here to log in to your account on our website. Please note that it's the administrator of the Family subscription that should log in.</a> Click on <b>Manage users</b>. Here you can see who you have invited to your Family subscription and if they've managed to accept the invite. If everything looks like it should, make sure that you're all logged in to your own Storytel account with your own unique email address in the app You can see this in the app under <b>Profile</b> > <b>Settings</b> > <b>Account</b>. 
        <br><br>
        If someone isn't logged in to their own account, they can log out and in again to the app.

      • Remove a user from your Family subscription

      • You can manage users on your Family subscription from our website. Please follow the steps below: 
        <ol type = "1">
        <li><a href="https://account.storytel.com/sg/en/account/subscription">Click here to log in to your account on our website.</a>
        <li>Click on <b>Subscription</b> in the menu to the left. Click again on <b>Manage</b>.
        <li>Choose the user you want to remove from your subscription by clicking <b>Remove family member</b>. The person registered with the account you've removed will receive an email informing them that they've been removed from the subscription plan.

      • Leave a Family subscription

      • If you have been invited as a guest to a Family subscription but wish to leave the subscription, please follow the steps below:
        <ol type = "1">
        <li><a href="https://account.storytel.com/sg/en/account/subscription">Click here to log in to your account on our website</a>
        <li>Click on <b>Subscription</b> in the menu to the left. Click again on <b>Manage</b>.
        <li>Click <b>Cancel subscription</b> if you only wish to leave the subscription. If you would like to start your own subscription, you can instead choose <b>Change subscription</b> and follow the steps.
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