If you have created an account with us, from our website or our app, you choose to log in to your account instead of creating a new one.

Which login method you should choose when you log in to your account depends on how you first created your account. The login method is the same for the app and the website. You need to choose the correct method to be able to log in.

If you experience any issues with logging in to your account, it might be because you're choosing the wrong login method or that you're entering the wrong email/password.

When you're logged in to your account in the app you can always see which email address you're logged in with if you go to Profile > Settings > Account. 

• • • Our login methods

    • <b>Log in with email</b>
      

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      Choose this option if you entered your email and password when you created your account. If this is your login method, it's not possible to change to another login method, however you can of course change your email address or password.
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      <b>Log in with Apple</b>
      

      <br><br>
      Choose this option if you logged in with your Apple ID when you created your Storytel account.<a href="https://support.storytel.com/hc/fr-fr/articles/360014466119"> Read more here if you're experiencing issues with your login method through Apple.</a>
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      <b>Log in with Google</b>
      

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      Choose this option if you logged in to your Google account when you created your Storytel account.

• • • Change your password

    • <ol type = "1">
      <li><a href="https://www.storytel.com/fr/reset-password">Follow this link to reset your password.</a>
      <li>Enter the email address that your Storytel account is registered with and click <b>Send</b>.
      <li>Open the email we send to you in connection with the password reset.
      <li>In the email, click on the link to reset your password. You will then be sent to a new page. Enter your new password twice to confirm it and then click the button <b>Change password</b>.
      <li>Keep in mind that your password needs to consist of at least 8 characters. You can make the password more sage by using both capital and lowercase letters, numbers and special characters such as @,%!.
      <li>Log in with your email address and new password.
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      In case you don't receive the password reset email from us, please make your sure to check your junk/spam folder as well.
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      If you still don't succeed with getting the password reset email sent to you, please contact our support and we'll help you further. 

• • • Change your email address

    • To change your email address you need to be able to receive emails to the email address your account is currently registered with.
      <a href="https://support.storytel.com/hc/fr-fr/articles/360010487419">Please contact our support if you no longer have access to the email address the account is currently registered with and need help with changing it.</a> For most efficient help, you can contact us from or provide us with the email address you want to change to when reaching contacting our support.
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      If you have access to the email address your account is currently registered with, please follow the steps below:
      <ol type = "1">
      <li><a href="https://private.storytel.com/">Follow this link to log in to your account on our website.</a>
      <li>When you're logged in, click on <b>Account</b> and again on <b>Profile</b>. 
      <li>Enter your new email address in the field <b>Email address</b> and choose <b>Save</b>.
      <li>An email is sent to the current email address (that you're changing from) asking you to confirm the change. Once you've confirmed it the email address connected to your account will be updated.
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      If you don't get an email to confirm the change of email address, please also check your junk/spam folder in case it ended up there.