If you have an iOS device, you can sign up with Apple when creating your account in the Storytel app. If you choose to sign up with Apple, your login details will be retrieved from your Apple ID and you won't need to enter an email address or password manually. 

Please note: Signing up with Apple and starting an in-app subscription through Apple (payment and subscription is administered by Apple), are not related. 

I can see the option to log in with Apple, but it's not possible

To log in with Apple, you need to have signed up with Apple when creating your account. It's not possible to add the option to sign in with Apple after your Storytel account has already been created.

I signed up with Apple when I created my account and I chose "Hide my email". How can I see which email address I use with Storytel?

When you choose "Hide my email", Apple will generate an email address for you (example: randomcharacters>@privaterelay.appleid.com). Apple links this generated email address to the email address used for your Apple ID. 

Even if you're not sure what the generated email address you received is, you can still log in to your account with your Apple ID. 

If you want to see the email address that was generated for you, you can (in your device) go to:

Settings > Apple ID > Sign in with Apple > Storytel

I have switched from an iOS device to android. How do I log in to my account?

If you have switched from an iOS to an android device and your current login method is to log in with Apple, then you need to reset the password to your account. You can do this by logging in to your account on our website. 

Follow this link to reset your password on our website. 

If you experience any issues with changing your password, you can find helpful information in this article. 

I signed up with my Apple ID. How can I disconnect it from Apple?

1. In the app, go to Profile > Settings ⚙️ > Account. If you see a generated email address, first log into the website and change the email address. 

If you see a real email address, please follow the steps below.

2. Reset password through our home page.

3. Go to (on your device) to Settings > Apple ID > Storytel > Stop using Apple ID